March 2020 (Manama, Bahrain) – Skiplino officially launches their new virtual branch service, which is currently being utilized by the Ministry of Health, in line with the necessary measures to safeguard the Kingdom’s collective health and safety. Skiplino’s virtual branch is part of its COVID-19 focused campaign, and is in the process of being launched in multiple government agencies, banks, and companies around the globe.
The virtual Branch will help organizations to continue serving their customers, without the need of physical presence. The virtual booking experience eliminates physical visits to some locations for specific services. Post downloading the app, customers will choose their branch and service from the extensive directory. Convenience is at the heart of app, allowing customers not only to book for a spot in a queue for the same day, but they can also book an appointment at a specific time and date. The service provider will call the ticket and initiate a video call to communicate with the customer. Additionally, if the service requires a payment, the agent will request a payment online, which concludes the service.
The application can be a source for consumer insights where service providers will have Skiplino’s form feature which will prompts customers to fill out the details that the business requires, before the service. This allows all businesses to know more about their customer needs and requirements. Additionally, the app provides advanced reporting to monitor agents performance and measure customer feedback.
Skiplino, the world’s most intelligent cloud-based queue management system has passed the 10 million customers served mark. The platform currently serves more than 5000 companies from 196 countries since its inception in 2015. Skiplino has established itself as one of the prominent leading industry players in the Queue Management System market, which is expected to witness rapid expansion by the end of 2025.
CEO Zaman Abdulhameed Zaman “We have created the virtual branch to create a safer experience for service providers and consumers, especially amidst this challenging time. We want to create a solution that helps our users adapt to the current situation, but still have a seamless experience.”
He added “Additionally, we are thrilled to have served over 10 million customers. This milestone is illustrative of the substantial transformation of businesses to embed digital solutions within their processes and the customer preference shift to creating convenient, and personalized experiences. We also want to thank our dedicated team, and workforce that have made this achievement possible.”
The Skiplino free mobile application helps reduce the spread of Coronavirus by allowing customers to queue remotely before their arrival. Users can access multiple services quickly, and at their convenience. Once they choose the desired service, they book a specific time and are notified via the app which desk counter to go to when it’s their turn, removing the need for touch screens or printed papers. At this time, the ultimate goal of the app is to reduce the number of people in any given area.
The Skiplino app is available for free on both iOS and Android devices and includes multiple services from different providers.